Shipping Information

Chicago Discus Shipping Information

heat-paksWe take special care in packing and shipping our discus to be sure that arrive safe and healthy to your aquarium.  The discus are triple or quadruple bagged in aged water, the bags are lined with black opaque bag liners, and filled with pure oxygen before closing.  The bags are tightly packed in 1.5″ styrofoam insulated shipping boxes, with heat packs to keep the water between 82 and 84 degrees.

fedexWe prefer to ship FedEx priority overnight.  Your discus are personally delivered to the FedEx shipping facility at O’Hare Airport between 8:00 and 9:00 PM (Central Time).  They typically arrive by 10:30 AM the next morning.  We ship only to locations within the US (including Alaska, Hawaii and Puerto Rico).  If you require shipping to Canada or Mexico, we will ship to FedEx locations near the border.

Buyer pays all shipping costs, which are in addition to price of fish.  The exact cost depends on your location, and the size and weight of the shipper.  We will give you shipping quote when you call or email us to order your discus.  Exact shipping quotes can be obtained directly from your Shopping Cart.

Standard delivery days are Tuesday thru Friday, your choice.  If you need or desire Saturday delivery, please let us know when you place your order.  Be advised that FedEx charges about $20 extra for Saturday delivery, for which you will be invoiced.

Your discus will be delivered right to your door.  You must be there to receive your fish when they are delivered by FedEx.  If you cannot be there to receive your discus, you can have them held at a FedEx Ship Center.  Chicago Discus guarantees LIVE delivery should all conditions specified be met.

There is a $100 minimum order for shipping.

Cancellation Policy:  If you need to cancel your order for whatever reason, you may accept the refund as store credit for the full amount, or cash or credit card refund for the purchase amount less 15% restocking fee.  If the discus you ordered is out of stock, you can choose another discus or receive a full refund.