Customer Feedback

We Love Our Customers!

A Compilation of Unsolicited Customer Feedback from Verified Owners of Chicago Discus Fish

2024 Feedback

We purchased 4 discus, 2 Penang Eruption and 2 Super Red Eagle last week and after a week the fish are doing fantastic. They arrived in a very timely manner and the packaging was perfect. Our experience with Chicago Discus was amazing and my family is very happy. We will absolutely be purchasing more discus from Chicago Discus soon. Thank you for such amazing service Miranda. (Peter Guild, 5-star Google review, 9/25/24)

A few of the beautiful and healthy discus in our display tank from Chicago Discus. The quality, health, and vibrant color of the stock is consistently the best we’ve ever seen anywhere. This shop is treasure for the discus hobbyist! (Jason Hall, posted on Discus Review, 8/12/24)

Miranda, the blue dimond is doing well. I must thank you, this is perhaps the most beautiful and shaped fish i have seen in a long time. Very high quality and i LOVED it. (K Hoque, Facebook messenger 9/24/24)

Very good quality fish and amazing service! I come back here every time I’m in the market for new discus fish. There is a great selection and the prices are just right. I highly recommend stopping by or ordering online! (Jacek D, 5 -star Yelp review, 9/18/24)

So I recently got a breeding pair (Panthera Leopard) from Chicago Discus. Miranda is top notch when it comes to quality and service. Highly recommend them. (Tommy Truong, posted on Discus Review, 8/13/24)

Huge thanks to Miranda at Chicago Discus for this spectacular super panthera. She did a pre order with Robert Lim and was able to provide pictures for me to choose from his nicer stock before putting a down payment on the fish. It was a very great and smooth transaction and couldn’t be happier with this fish. (Andrew Wilson, Posted on Simply Discus Facebook Group, 7/27/24)

I want to thank Miranda for the super nice blue fineline snakeskins. I messaged her over FB messager to see if she had any blue fineline snakeskins and she said she would check with her supplier as she was just finalizing a shipment. A little later in the day she sent me a photo with four SS and I decided to have her include them in her shipment.   The fish arrived yesterday and came by Southwest Cargo. They were in the box about six to seven hours or so. Once I got the fish home it took me about 10 minutes to break into the box lol. I floated the bags about 10 minutes in their tank. I then took each bag to the sink, removed three layers of bag and finally got to the final bag. I carefully drained the bag water out of the bag just leaving the fish in the bag and careful to not allow outside air into the bag. Carried the bag the tank and slowly eased the fish into the tank. Repeated this for all four fish. I had added salt to the tank prior to receiving the fish and left the light off over the fish to allow the fish to settle. After a couple hours the fish seemed to settle in well and would come over to my hand when I touched the glass. I turned the tank light on in the sunset which is pretty dim and took this video with my phone.  Miranda was a pleasure to deal with and kept in contact via email. She emailed me several times yesterday letting me know when she was taking the fish to the airport and all the information needed to claim the fish from Southwest Cargo. A most enjoyable experience and I am super happy with the fish. Thank you Miranda. (Pat Husband, Review posted on Simply Discus Forum 5/25/24) (Note: the video below was taken by Chicago Discus and sent to her before shipping)

I have ordered from Chicago Discus twice and received healthy fish that acclimated to their new home quickly both times. Not only were they healthy, but beautiful and in very good shape. You can tell how much the shop owners care about the fish and their customers. They pay attention to all the details and are quick to respond to your communications. They carefully tracked my package and when UPS lost it and had a major delay, Miranda spent time at the UPS facility and waited for them to locate the box. She then took the fish back to the shop and made sure they were healthy before shipping them out again.  If you are looking for healthy, beautiful discus fish from a supplier that understands these delicate fish, Chicago Discus is where you should look. (Kaysha H., 5-star Google review 6/4/24)

I have them in their quarantine tank and they are very active. Keeping them in the dark but from what I have seen I’m more than pleased. I can surely see doing more business with you in the future. Like I said I wasn’t planning on ever doing business with average fish stores. Thank you. It was a pleasure doing business with you and look forward to doing more in the future. (Facebook message from Sandy, 3/12/24)

If you’re stumbling upon this and wondering if this is legit, you have TRULY found a hidden gem. It took me weeks and weeks of research. Never in my life have I had more quality customer service purchasing anything ever. They made my order feel like a priority and gave a personable touch by contacting me every step of the process. The fish I received are the most beautiful fish I’ve ever seen in my life. I can’t wait to make an appointment to visit in person soon. (Derek G., 5-star Google review 2/21/24)

Well the day has finally come! I was able to order some of my dream fish from Chicago Discus. The customer service was amazing and I was able to pick out my fish through videos (as discus keepers we know how important selecting the right fish is). I had very specific ideas in mind and I believe I achieved what I wanted with the help of Miranda. These are absolutely some of the nicest shaped, patterned, and color fish I’ve owned. I’m excited to grow these beauties out over the next few months in hopes of reaching 5-6” and forming breeding pairs! (Jacob, G., posted on Discus Review Facebook group, 2/13/24)

I just wanted to let you know that the replacement fish you sent earlier in the week made it safely and he (she?) is doing well, and became fast friends with my other discus from you.  Thanks again for everything!  Your fish are always so beautiful & my students love them too. (email from Nina O, 2/2/24) 

Every time I order from Miranda, I receive beautiful healthy fish. They are packed very well; triple bagged inside a styrofoam cooler with a heat pack with plastic enclosing the cooler and then put into a sturdy cardboard box. My fish flew overnight via UPS cargo for about $80 from Chicago to Des Moines airports. The fish were delivered to my door before noon the following day. My fish were absolutely gorgeous, healthy, and alert. I know that I can always expect quality and reliability when I deal with Chicago Discus. Thank you Miranda and Josie!!  (Janet M., 5-star Yelp Review, 1/30/24)